Got Questions? We've Got Answers!
We've compiled a list of frequently asked questions to provide you with quick and comprehensive answers. Whether you're curious about orders, autoships, or general inquiries, this page is designed to address common queries and help streamline your experience.
About the DrHyman Store
Why do I need supplements?
The human body is an extraordinarily complex system where countless chemical reactions occuring every single day to maintain health and vibrancy. Each reaction requires a catalyst (an enzyme), and each catalyst has a “helper” or cofactor (coenzyme). Vitamins and minerals are those helpers. Without optimal levels your biochemistry doesn’t run well (and in some cases, at all). In order to convert the calories you consume through food into useful energy (among other functions) in your cells, you need vitamins and minerals. This is why they are called “essential vitamins and minerals”.
Why did you start The DrHyman.com® Store?
The unregulated supplement and vitamin market poses significant challenges and risks to consumers. Without stringent oversight, many products are not subject to rigorous testing for safety, efficacy, or purity. This lack of regulation allows manufacturers to make unfounded health claims, potentially misleading consumers about the benefits of their products. Additionally, the absence of quality control can result in supplements that contain harmful contaminants, incorrect dosages, or even completely different ingredients than those listed on the label. These issues not only undermine consumer trust but can also pose serious health risks. Consequently, the need for transparency, reliable information, and quality assurance in the supplement industry is more crucial than ever to protect and inform consumers.
What does this boil down to for you? There’s too much choice, with not enough information, and you don’t feel informed about what you’re buying or even, why. But you know you need to do something.
Because of these problems, for years I’ve been asked where to buy high-quality supplements. I could see that people were confused about what to take, why, and where to source from.
With such a volume of inbound from my patients and community, I felt it was important to address a critical gap in the supplement market: the need for highly curated, high-potency, and high-bioavailability supplements that are meticulously tested for environmental toxins and ingredient quality. In a market flooded with low-quality and ineffective products, I wanted to provide a trustworthy source for supplements that my community and patients could rely on.
This is why I started a supplement store: a highly-curated store which my community and peers can trust, knowing the rigor of quality control and attention that our team puts into selecting each product. Each supplement or vitamin on this store is designed to provide optimal doses of key nutrients, hand-selected by our clinical team at my medical practice, the UltraWellness Center.
How do we curate our the store?
We undertake a rigorous selection process, ensuring that every product meets stringent standards for purity and effectiveness; we’ve done the research and quality control so you don’t have to. We only choose brands that use the best-in-class manufacturing practices (called Good Manufacturing Practices), are backed by scientific data, and have a proven history of efficacy, potency, bio-availability and safety. All of our products are third-party tested for active ingredients and contaminants (like toxins and metals you do not want in your body), and are free of body-junk like preservatives, fillers, binders, and allergens. We have toured factories, personally vetted products, and are committed to only featuring the best of the best. By doing so, we help you sift through the noise of the supplement industry, offering you confidence and clarity about the products you purchase.
In fact, every month, my clinical team meets to review patient and customer feedback on their experience with these products, efficacy, new and innovative products, and to ensure the quality is maintained at the highest level.
Why should I purchase my supplements though The DrHyman.com® Formulary?
While it is not necessary to buy your supplements through The DrHyman® Store, it is the only place available to buy the specific supplements and packages associated with Dr. Hyman’s best selling books, special reports, etc.
In the DrHyman® Store, we offer only the highest-quality, medically-effective supplements personally recommended by Dr. Hyman. Dr. Hyman has spent years researching the highest-quality, most effective supplements on the market and we’ve included the best of the best in our Online Store.
The vast majority of these supplements can only be purchased if you have a relationship with a physician or nutritionist, but we have made them available to you through this special offer to DrHyman® buyers. All of our supplements are offered at competitive prices.
Finally, your choice to buy supplements from The DrHyman® Store supports important training and research in the field of Functional Medicine. Dr. Hyman is committed to donating a portion of all proceeds to non-profit institutes supporting these causes.
What are your business hours?
Our customer service is available to assist you Monday - Friday 8:00 am - 6:00 pm Eastern Standard Time.
We are closed for business on the following holidays:
New Years Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas
How do I know if the products I purchase work for me?
We recommend that you track your body and symptom changes over time once you have started any new supplement. Some supplements may take a few weeks to show noticeable effects, especially those focused on long-term health like immune support or cognitive function. If you’re unsure whether a product is working, consult with a healthcare provider for personalized guidance. Our store only offers high-quality, evidence-based supplements, ensuring you’re receiving the best products that support your health goals.
What if I don’t like the product I ordered?
We offer a customer-friendly return policy. If you’re not satisfied with your product for any reason, you can contact customer support within a specific time frame (usually 30 days) for a refund or exchange.
How do Stacks work?
Stacks are curated combinations of supplements designed to work synergistically for specific health goals, such as boosting energy, supporting immune health, or promoting longevity. By taking certain supplements together, you can enhance their effects and cover multiple areas of wellness at once. For example, a “Longevity Stack” may include a mix of antioxidants, mitochondrial support, and anti-inflammatory supplements to optimize cellular health and aging.
Each stack is sold as a bundle of products designed to be taken in conjunction for maximum effects. Dr. Hyman personally formulated stacks that align with his Functional Medicine principles, ensuring they target the root causes of health concerns.
Will Stack instructions be included?
Yes, when you purchase a stack from Dr. Hyman’s supplement store, you will receive clear instructions on how to take the supplements included. Each stack comes with a guide that outlines the best times to take each product, how to combine them for maximum effectiveness, and any important tips on dosage and timing. The instructions ensure that you can seamlessly incorporate the stack into your daily routine while achieving the desired health outcomes efficiently.
How do take the 10 Day Detox supplements?
Please see the https://longevityfilm.com/pages/10-day-detox for more information on the supplement protocol including how and when to take them.
Ordering
How long does it take from the time I order to get my supplements?
Your supplements are packed and shipped to you within 1-3 business days of your order being placed. Expedited orders placed on a business day by noon EST will be shipped the same day. If your expedited order is placed after noon EST, it will be processed and shipped the very next business day. On average, standard shipping time takes 3-7 business days to the continental US.
What about shipping times to Canada?
Shipping to Canada usually takes 10 business days and in some extenuating circumstances, can take up to a month. This is due to a recently initiated regulation by the Canadian government under Health Canada that requires additional labeling information, causing many products to get held at customs.
If you require regular supplements, we recommend placing bulk orders to avoid the delays in delivery.
If you have any questions regarding the status of your order or need tracking information, please don't hesitate to contact us at [email protected] or call us at 1-888-702-2995.
What if some of the items I ordered are temporarily out of stock?
If a product from your order, including auto-ship orders, is out of stock, we will ship the order via the same shipping method as soon as we receive it. Any remaining products from your order that are in stock will be shipped per our normal shipping process (Stacks will not ship until all items are in stock.)
Tracking information will be emailed to you as soon as the order ships.
Will I be notified if a product I want to purchase is on backorder?
The product page will usually inform you if the product is on backorder. In most cases, you can still place an order and it will ship as soon as it is restocked. If a product from your order or subscription order is out of stock and we do not anticipate receiving it in the next 2 weeks, our customer service team will notify you by email so you can choose to leave it on backorder or cancel it and receive a refund. Any remaining products from your order that are in stock will be shipped per our normal shipping process. (Stacks will not ship until all items are in stock.)
What do I do if the supplements arrive and something is damaged?
While it is our goal to have all of your supplements arrive on time and in pristine condition, we understand that accidents do occasionally happen. If your order should arrive damaged please submit an email to our Customer Service Team at [email protected] and provide a photo of the damaged product so we can get you a replacement. If needed, we will make arrangements for your damaged product(s) to be returned to us and a new order will be sent to you immediately at no additional cost to you.
How do subscriptions work?
Subscriptions allow you to select a supplement or combination of supplements to be purchased at a 5% discount on a recurring schedule. You can pause, skip or cancel your subscription at any time. To start a subscription, click “Subscribe & Save” on the product page, choose your shipment interval, add to cart and then checkout as usual.
Will I get free shipping on subscriptions?
When you sign up for a subscription, you will receive Free FedEx standard shipping on both your initial shipment and recurring auto-shipments, as long as your orders maintain a qualifying total of at least $100.00 for orders shipped in the U.S. and a total of $250.00 for orders shipping to Hawaii, Alaska & Canada. If you have multiple items set to different shipping intervals, recurring orders will split and shipping fees may apply if the order totals are below the free shipping thresholds.
How will I be billed for subscriptions?
Subscriptions are automatically processed on the card used for the initial subscription order. You can change the payment method at any time by logging into your account, clicking subscriptions, see more details and then edit payment method.
Why isn’t my credit card saved? Do I have to add it each time?
For security purposes, we do not store your credit card information so you will need to input your card number at checkout when placing one time orders. This does not apply to subscriptions.
What is the advantage of selecting “auto-ship”?
For starters, you will receive a 5% discount on your order!
You will also be assured your important supplements will arrive at your door automatically when you need them without having to remember to call or go online to reorder. You can customize the service to deliver different supplements (or supplement kits) at different intervals. You can start and stop your shipments at any time. You can arrange for your supplements to be shipped to different addresses if you spend time on long vacations or have summer/winter homes. You can easily set up auto-ship orders in your “My Account” page.
When you sign up for auto-ship service, you will receive FREE FedEx standard shipping on both your initial shipment and your subsequent auto-shipments, as long as your orders maintain a qualifying total of $100.00 and over for orders shipped in the US and a total of $250.00 for orders shipping to Hawaii, Alaska & Canada.
What if I forgot something in my order? Can I amend my order once it’s placed?
Unfortunately items cannot be added to an order once it is placed due to the expediency of the dispatch to our fulfillment center. However you can always place a second order for items missed and if your original order met the free shipping threshold, we will waive your shipping fee for the follow-on order.
What if I ordered to the wrong address – can I change my shipping address after I’ve ordered?
Our goal is to process and deliver your order as efficiently as possible. To maintain the integrity of our shipping process and ensure timely delivery, we regret to inform you that we are unable to accommodate requests to change the shipping address once an order has been placed. This is because orders are processed immediately upon placement to ensure prompt fulfillment and dispatch. This means that changes to the shipping address cannot be made once the order is confirmed.
We ask all customers to carefully review their shipping information before finalizing their order to avoid any issues.
Can I cancel my order after ordering?
Once the order has entered the shipping process, cancellations are typically no longer possible. However, our customer service team can try to intervene if the order has not yet been dispatched, so please contact us ASAP at 1-888-702-2995 and we will try to amend your order before it ships. We strive to ship orders same day when possible, so we cannot guarantee any changes to your order once it is placed.
I am not very tech savvy. Can you order my supplements for me?
Due to the size of our practice, we unfortunately will not be able to place new orders over the phone. Please contact our customer service team at 1-888-702-2995 if you need assistance placing orders, managing a subscription or accessing your account. We are always happy to help.
What is Prop 65?
The State of California regulations require that California purchasers receive pre-purchase notice for online purchases of products affected by Prop 65 (in addition to the Prop 65 notice statement on the product label itself).
A Prop 65 notice statement is required when a product contains any one of over 900 different substances above the “safe harbor” level set by the State of California, which is significantly lower than the amount shown to cause cancer and/or reproductive harm. Given the breadth of Prop 65, you will see the Prop 65 notice language for many different products. For dietary supplements, you will most often see a Prop 65 notice statement for herbs and other plant-based products, which even when grown organically may contain trace levels of lead and other naturally occurring metals above a California safe harbor level. For comparison, the Prop 65 safe harbor level for lead is 0.5 mcg per day, the EPA’s safe limit for lead in drinking water is 15 mcg/L per day, and 1 oz. of dark chocolate can contain about 0.6 mcg of lead.
Can I return my order?
Yes, we accept returns within 30 days of purchase. We offer 100% Satisfaction Guaranteed, on our nutritional products, or your money back.
To return your product(s), contact [email protected].
Will I get a refund on returned items?
Our nutritional products are unconditionally guaranteed for quality, freshness and labeled potency. If for any reason you are not thoroughly satisfied with your purchase, you can return the product(s) within the first 30 days for a full 100% refund.
Please note that shipping fees and return shipping costs are not reimbursed. For more information please view our Return Policy – Mark Hyman, MD
How long do refunds typically take?
Refunds on Dr. Hyman’s supplement store typically take 15 business days to process once the returned product has been received and inspected. The timing may vary slightly depending on your payment method and financial institution. It’s a good idea to check the specific return policy on the store’s website for any updates or additional details. If you have any concerns, customer support can provide more precise information on the refund process. If you have not received a refund within 15 business days from the date you sent in your return, please contact our customer service team at [email protected].
Can I return my order if it was purchased by a third-party but I used your website?
The DrHyman Store does not allow for returns from third party shippers once an order has been reshipped.
If you would like to return a product to that brand directly, please see individual product disclaimers on the respective product page to get more details about the refund policy of the product you order. Some individual products may have a separate refund policy so you will need to review that company’s return policy for more information.
If shipping to a third party you are responsible for shipping charges which may incur.
What happens if a refrigerated item arrives warm or room temperature?
We use a mylar bag and ice packs to keep heat sensitive products cool during transit, but products are not intended to arrive cold. In general, heat sensitive products will only experience degradation when exposed to temperatures over 140 degrees for extended periods of time. If there is a specific product you are concerned about, please contact our customer service team at [email protected] for more information.
Shipping
What are the shipping and handling fees?
We ship with FedEx & USPS. Both carriers allow you to track your shipments while in transit. We recommend you view and track this information to prepare for delivery.
Tracking Your Shipment or Packages | FedEx
Shipping and handling charges are dynamically generated at the time of checkout and reflect the method you choose. We don’t make any profit on shipping and handling charges. For more information please view our Shipping Policy.
Do you offer free shipping?
Yes! We offer free FedEx standard ground shipping for orders over $100.00 USD shipping in the continental US. A notification on your check-out will remind you when you are near that threshold and will suggest additional products to help you reach that free shipping amount and save you money.
Do you offer expedited shipping options?
Yes, we offer FedEx 2-Day and FedEx Overnight delivery. To receive in-stock products within 2 business days, all orders must be placed by noon EST. Please note that 2-Day delivery is 2-business days. Orders in by noon EST on Thursday may be delivered the following Monday. Friday orders may be delivered on Tuesday. Deliveries outside of the contiguous 48-states can not be guaranteed in 2-days.
To receive in-stock products by the next business day, all orders must be placed by noon EST. Please note that Express Overnight Delivery usually does not include weekends. Friday orders placed by noon may be delivered on Monday. Express Overnight Delivery is only available in the contiguous 48-states.
Do you ship to Canada or other countries outside of the United States?
Yes, we do ship to Canadian addresses. We also ship to U.S. Territories like Puerto Rico and Guam. At this time, we do not ship to any other foreign countries besides Canada. We can accept credit cards with foreign billing addresses but only deliver supplements to U.S. and Canadian addresses.
We do offer Free Standard Ground shipping with a total of $250.00 for orders shipping to Hawaii, Alaska & Canada.
Please note: Canadian buyers do face certain restrictions when importing supplements. A full explanation of Canadian Shipping Terms & Conditions can be found under our Shipping Policy section. We recommend that Canadian buyers review these Terms & Conditions before buying supplements.
Can I choose my shipping method?
All orders that qualify for free shipping are sent FedEx standard ground unless you are shipping to a P.O. Box. In that case, it will be sent USPS standard ground. If your order is below the free shipping threshold of $100 you may choose between FedEx and USPS Ground or one of the FedEx expedited options.
Do I have to sign for my delivery?
No, you do not need to be home at the time of delivery, but we do recommend signing up for text and email alerts with the mail carrier once it ships. This way, you can retrieve your package as soon as it is delivered to prevent your package from theft or sitting outside for extended periods of time.
Which days of the week do mail carriers deliver?
FedEx and USPS usually deliver on business days, Monday-Friday. Sometimes they will deliver on the weekend but it is not guaranteed.
Medical or Functional Medicine Support
What is the form of medicine that the DrHyman Store is based on?
Dr. Hyman’s principles and methodologies are deeply embedded in the services offered at the UltraWellness Center. His emphasis on functional medicine, which focuses on identifying and addressing the underlying causes of illness rather than just treating symptoms, guides the center’s approach to patient care. The center utilizes advanced diagnostic testing, personalized nutrition plans, and a comprehensive, holistic approach to wellness, all of which reflect Dr. Hyman’s influence.
Can you offer personal supplement or medical advice?
In Functional Medicine, we truly believe in personalized medicine and that the best way to treat the individual is to collect and look at historical health information which requires the care of a skilled practitioner.
For that reason, it's impossible for us to answer medical questions over email and you deserve care that's going to get you what you need to improve your health.
If you'd like to do some investigating on your own, we have a large selection of blogs and podcasts to peruse. You can use the search function in the top right of your screen using keywords.
Is Dr. Hyman accepting new patients or consults?
Dr. Hyman is not taking new patients at this time. However, the Functional Medicine doctors and nutritionists at The UltraWellness Center are accepting new patients. To find out more, visit our website or call 413-637-9991.
Ideally, you'll be able to find a local functional or integrative practitioner who can help you. The Institute for Functional Medicine has a database of practitioners you can search by zip code.
How is the UltraWellness Center related?
Every month, Dr. Hyman’s clinical team at the UltraWellness Center meets to review patient and customer feedback on their experience with these products, efficacy, new and innovative products, and to ensure the quality is maintained at the highest level. They are responsible for selecting the products, supplements and ingredients available in the store.
For more information on Dr. Mark Hyman’s involvement and the services offered at the UltraWellness Center, please contact us or visit our website.
How can I become a patient at the UltraWellness Center?
To find out how to become a patient of The UltraWellness Center in Lenox, Massachusetts, please visit: https://www.ultrawellnesscenter.com/becoming-a-patient/.
How can I find a local Functional Medicine practitioner?
To find a Functional Medicine doctor in your area, please visit: ifm.org/find-a-practitioner.
Function Health
How Are You Related to Function Health?
Both the Dr.Hyman Store and Function Health are Founded by Dr. Mark Hyman, but they are independent companies managed by different leadership teams. As a result of the independent operations, we are unable to support any Function Health requests.
How can I become a member for Function Health?
As a customer of The DrHyman.com® Store, we offer early access to Function Health’s Beta Program! You can learn more about registration and the services offered by Function here: https://my.functionhealth.com/signup?code=DRHYMAN&afmc=1g.
I reached out to Function’s customer support, but I haven’t gotten a response. Can you help me?
You can reach them directly at [email protected] and their team will get back to you as soon as they can.
Sales, Promotions and Advertising
How can I become an affiliate partner?
To become an affiliate partner for Dr. Mark Hyman’s store, visit his website at https://longevityfilm.com/pages/sponsor and look for the “Join as an Affiliate” section under the “Connect with Mark” section. If available, you will need to fill out an application form to be considered. The program typically involves earning commissions by promoting Dr. Hyman’s products through unique referral links shared with your audience.
How can I include my product on the store?
To have your product considered for inclusion on Dr. Hyman’s store, it’s best to directly reach out to his team through the “Contact Us” section on the website or through any available email or business inquiry form. Be sure to provide detailed information about your product, how it aligns with Dr. Hyman’s health and wellness philosophy, and any relevant certifications or approvals. You may also need to undergo a vetting process to ensure the product meets their quality and brand standards.
How can I become an advertiser on Dr. Hyman’s media channels or podcast?
If you’re interested in advertising on Dr. Hyman’s media channels or podcast, you can inquire by contacting his media team directly at https://longevityfilm.com/pages/sponsor and select “Advertise on the Doctor’s Farmacy Podcast”. Typically, this can be done through a business inquiry form on his official website or by emailing the media team. You should outline your advertising goals, the type of products or services you want to promote, and how they align with Dr. Hyman’s audience and content. Media kits or sponsorship opportunities may be provided depending on the scope of your inquiry.
